All buyer and seller disputes within escrow transactions are dealt with in the fairest way possible by moving customers through a four tiered resolution process with the ultimate objective being a positive outcome.
Sometimes transactions don't work out so either party can raise and respond to a dispute, simply and easily.
When things don’t go as planned, your users can raise a dispute, taking them through a process managed by PromisePay until a resolution is reached.
PromisePay moves your customers through a four tiered resolution process. The first stage is managed by your customers directly, the second stage is evidence gathering and documentation, the third a recommendation from PromisePay, while the final stage is arbitration and only if both parties cannot reach a mutual agreement.
Our Dispute Resolution specialists have designed the dispute process to consistently provide a fair conclusion that both parties can agree on and are satisfied with, shining a positive light on your brand and reputation.
PromisePay has built an agnostic resolution process to ensure all issues are dealt with in the fairest and most amicable way possible, without a bias towards buyer or seller.
A dispute can only be raised and resolved during an Escrow transaction and only while the funds are held securely in our escrow custodian account.