Easily manage refunds


Refunds can be handled within escrow transactions between buyers and sellers or by your marketplace at the click of a button and at any point during the payment process.

Avoid hassle and save time


Refunds can be handled within escrow transactions between buyers and sellers or by your marketplace at the click of a button and at any point during the payment process.

Buyers can request refunds


Buyers, should they believe one is owed, can request a refund from sellers at any point while the funds are held in our escrow custodian account. Sellers must approve the request for the refund to be actioned by PromisePay.

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Sellers can offer refunds


Full or partial amounts


Refunds don’t have to be for the full amount, they can also be partial amounts to cover missing items, undelivered services, or to settle issues gently.

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Completely self managed


Only for PromisePay Escrow


A refund can only be requested or offered during an Escrow transaction and only while the funds are held securely in our escrow custodian account.

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